Shipping policy

Route Package Protection gives you peace of mind in the event that your package is lost, damaged, or stolen. We highly recommend this affordable option as DESS® is not responsible once UPS picks up your package. 

UPS, our shipping carrier often loses, misplaces, and damages packages and products. In any of these instances, we will not file a UPS claim on your behalf. This is because UPS only provides up to $100 per package which only covers shipping, notcontents.

Route Package Protection is automatically added to your order. Should you wish to decline this optional service, you must follow the steps below to decline the service. Once add to an order, we are unable to refund this service.